The staff I have dealt (Chat line = Reece; phone = RF!) with have been very helpful. My concerns are about the company's procedures. I proceeded to buy a policy online including payment. I omitted to fill in the driving licence and NINO details (organising the policy for my wife). The policy was in place, I was given a link to the website to review the details. My wife wanted a hard copy of the certificate, this was posted to us in due course (I couldn't print it from the online document). A few days later we received by post a letter asking to provide the driving licence number and NINO within 7 days. I updated the details online on receipt of the letter. This was accepted. Seven days later we received an email telling us the policy was due to be cancelled that day asking us to refer to previous correspondence i.e. the letter requesting the dring licence and NINO, no mention of a problem with the authentication from DVLA. I went on the chat line and gave the details again, quoting from the actual documents (driving licence and NINO card). I was then told of the verification issue. I went on the DVLA website which confirm the failure of verification. I eventually got a check code and the problem was solved. Luckily the vehicle was not used during that time but my wife could have been driving it, happy having the hard copy of the certificate. What would have happened if there had been an incident. OneCall must review immediately the driving licence verification process so that any problem can addressed before the policy is in place.