After trying for hours the night before, to today i couldn't access the live chat or CS team to update and activate my email address. I entered details for the live chat but nothing happened which was really frustrating. Contact by phone is annoying, press this button then that button, why not just have a number for general enquiries. If facebook is the only way to access live chat then it is very poor as i am not on facebook and don't ever intend to be. I finally got through this afternoon to find that my email hadn't been updated as it should have been in December. It's very frustrating when this happens. please make life a bit easier. Thankfully I now have correct contact details and I can access my documents. it has been a long and drawn out process