Having up dated my my licence details on my account online on two occasions, both successful according to their system. I still received two letters and emails informing me One Call would cancel my policy if they don't get my licence details. Then having to phone up and be told I'm 37th in the queue, 25 minutes later. Speak to a adviser and go through the whole process of identifying my self and licence details again. I recall this same issue two years ago when I took out a policy, which I eventually cancelled. So an advisory informing me that they currently have issue with the system dosen't quite wash!