Finally got assistance from ja9 who assured me all well with insurance: the back story in short I took out insurance, received confirmation, then was emailed warnings it was to be cancelled due to non submission of information, given a portal to upload information NOT on application, did as requested, received instant confirmation, received further warning my insurance would be cancelled due to non compliance - re submitted OVER PHONE details AGAIN having been told I had NOT entered requested details via emailed portal??? Where did it go then I asked? Finally assured by ja9 all would be fine. A confirmation email with some explanation would have been welcome as the company's readiness to email warnings due to their own failings were not in short supply. I've never had such a pallever insuring any car. But thanks ja9 for your help in finally getting it sorted!