Loan car: Substandard compared to my car Hand brake wobles Hand brake tension requires tightening Inside of the car is odorific - wet dog Back left tyre requires attention and warning light on re the same Telephoned at 11am to raise issue No written acknowledgement via text or email Chat: Raised in writing to chat Told wasn't onecall company I informed them that as far as I am concerned, I don't view the company operating in silos The issue could be far worse since the car may have caused a nervous driver to have an accident and they would liable for negligence causing death or injury