Getting onto online Chat should be much quicker that what I experienced. I made several attempts twice after I managed to put my details on the Chat portal I was logged off! When I did get on successfully that was at position 12 - but by then I was relieved that at least I was on the queue and started praying that I don't get logged off again. Surely it should not bee this stressful? Please employ more staff!! Once the KW5 (Kieran) answered the service level shot right up, he was very efficient and prompt in sorting out my transaction! Please employ more friends to join Kieran or clone Kieran if that's possible ! Thank you!