I insured with one call via a comparison site. Nice a nd straightforward - or so I thought. I got a welcome email and confirmation and checked all of my documents via their online portal - nice and straightforward. This morning I got a rather stroppy letter advising that my policy was going to be cancelled in 7 days i i did not give them my driver licence number and national insurance number. This was the first I knew about needing any of this and yet the letter was really very formal and legal and stroppy. I put the details they needed online - nice and easy. But it's left me with a poor impression as there was no need for this level of stroppiness and legality - a separate and informal email would have had the same result and better impression. In hindsight, my welcome email did contain this information request about 3/4 of the way down but it was not well highlighted and i'd given up reading by that time - i thought it was just to welcome me. It really needs a totally separate email with a subject line that details what is required, not just tacked onto your welcome email.