Difficult to get a straight answer on windscreen repairs...... No required information in policy documentation. Called the helpline and was number 60 in a queue - automated voice telling me very sorry but my call is important. Recommended using Live Chat. Tried Live Chat but they (tb2) wont speak to you about this part of your policy. Recommended calling the helpline! Called the helpline, used the telephone option they recommended - put me through to a different department. Went back to Live Chat, they suggested another telephone option - same outcome. Went direct to the Windscreen repair company with my policy number and am hoping for the best......