Unfortunately the live chat was not available each time i tried, i had to call using a landline & was in a queue for over 10 minutes before i was cut off, the 2nd attempt at calling i was on hold for 25 minutes, at 7pm on a Friday night it is not exactly a busy time unlike office hours, i am a bit concerned that if I had to make a claim in the event of an accident using my mobile would the battery last long enough with wait times like this, it’s obvious you need to employ more operators for your phone lines, Once i spoke to an agent the service they gave was excellent