When I finally got to speak to someone I sorted my business out with your firm and was off the phone within a minute, however, it took me a lot longer to get through and I have to say your options menu to get through to the right number is the longest I have ever encountered. It struck me at the end of a 3 minute option process, when the lady said I am expected to be a minimum of so many minutes waiting and am in queue position whatever, that this information would of served best given at the start of the call. I would then of had the option of hanging on or trying the internet to complete my business with your firm. The actual interaction with your staff was very satisfactory, it was the wasted time on the line waiting to get through that irked me