The first problem was that I didn't notice the very tiny link to click on to input my driver's licence number and NI number on the confirmation email when I took out the insurance. However, when I did realise (after receiving a letter informing me of an impending cancellation), I tried to update my information through the customer portal. Next day I contacted the online chat to make sure they had received the information and my insurance wasn't going to be cancelled. Unfortunately, they hadn't received it so I tried updating the information there and then but as my driver's licence is an old paper copy and the post code is not shown in full I was advised to get a Check Code from the DVLA and contact them again. I did this within the hour (the DVLA was extremely helpful and said I shouldn't have a problem) and contacted the live chat again to pass on the information. The person I was dealing with said he had amended the records. Today I received an email to say that there was an outstanding issue which needed to be dealt with urgently!!!! I am extremely dissatisfied with the service. This is the first time I have EVER had a problem insuring my car and so far I am not impressed.