On the Confused.com website, it stated that the One Call policy included personal accident cover of £30,000. However, once I had gone to the One Call website and paid, it asked if i wanted to upgrade to personal accident cover of £30,000, as it was only included for the first 3 months. This is misleading. When I phoned One Call, they said the last 9 months did include personal accident cover, but at £5,000. So misleading and a lack of clarity. However, the One Call customer service representative was polite and promised to take it up with his manager.
6 years ago
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