Phoned to change vehicle. Automated message said use the customer portal online to do this. Went on the portal, message came up saying can’t do it on the portal, so I used the chat. When I eventually got to the front of the queue, the person I was chatting with said I need to ring because they couldn’t deal with my enquiry. Up to this point I had been trying for over an hour. So to say I wasn’t happy, was an understatement
6 years ago
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