I received an email saying thanks for renewing with one call. I looked to see how much the renewal quote was but couldn't find this out from the email.so I rang one call but got cut off 3 times after spending considerable time to get to the point where I was put through to renewals dept.On the 4th attempt I stressed the point I had been cut off 3 times and asked if they would make sure I was put through this time.I was put through to an advisor who told me my quote and said that it had already been taken from my account.I didn't receive any written quote through the post so had no Idea what the renewal price was.A broker fee was deducted from the price and I was told this would be reimbursed to my debit card .After agreeing to this price and finishing the phone call I checked my online banking to find no money had actually been taken for the renewal . The advisor I spoke to was polite and respectful and helpful.My complaints are based around the information given in emails not being useful , the telephone systems unreliable ,and the fact I was told money had been taken when it actually hadn't.So overall I'm not very satisfied with the service provided.