I had several queries that I wanted to clear-up before taking out the policy etc but every time there was a prompt or a link to "live chat" or numbers to call I could not get through and speak to anyone or access via following automated requests?? I now feel that my policy isn't anywhere near as good as the comparison website claimed it would be? Not very confident in my level of cover as I found the on-screen menus quite misleading & questions that I would like to have been asked weren't available there for me to answer? May have to review my options again next year?