While the live chat person was pleasant and seem to deal with my query, using the website to follow on from that query was less than user friendly. What was discussed had not transpired when looking to change the details and was repeatedly referred back to live chat. When I did engage live chat again, I was now in a queue with 22 people ahead of me. Eventually got through to raise my dissatisfaction and was told to go through the whole process again. I cancelled my policy!
6 years ago
One Call Insurance has a
4.6
average rating
from
396,726
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