I really wished to speak with an agent. I had too long to wait so had to use the web-chat and feel no sales retention was used. The agent was polite and answered my questions but did not have the capability to retain the business. I am now having to look at quote comparisons elsewhere and feel the time taken up was not very productive.
Too many barriers to speak with an agent I feel - sometimes its what's needed to retain a customer who was otherwise happy. Comparison sites are highly competitive and I am now going to have a re-look.
6 years ago
One Call Insurance has a
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