Took insurance out for husbands car, after studying the insurance seemed a good all round insurance and price not bad. 1 week after first payment was taken from our bank we received a call from a One Call advisor asking if we wanted to reduced our excess when we questioned why we were told if we reduced it, it would cost £10 extra per month! when we said no to this the advisor was rude and put the phone down. Since taking out the insurance we have changed our car and called to advise this and were told we had to pay and extra £35 admin fee and the insurance had increased (which we understood the possible rise in the insurance) then when we said we would be putting personalised number plates on we were then informed that unless this is done within 7 days then there would be another charge of £15. Bearing in mind its difficult to turn paper work round for personalised plates in 7 days!! and most insurances do not charge for changing plates! We took this insurance out due to the price - but it seems that it will be quite expensive now with all the 'extras' - will study the small print more closely next time......