I spent 20mins trying to get through on phone....gave up...tried live chat...10min wait for that....very slow responses from operator...then redirected to payments...this didnt work and i was unable to return to him..then was cut off....had to start ghe process all over again and it then said service was unavailable.....gave up.....needed contact as i was changing reg no plate and had to notify this.....at the garage finally got through to an operator after 5min wait and completed the task.....she was helpful but the whole process was a shambles and totally inefficient ...not a happy customer....and paying yet another admin fee...ridiculous....