Within a week of taking out the policy I get an email to say the premium was going up by 60% as the”risk information“ was incorrect... what ever that meant! On line chat revealed it was the no claims despite my giving all details at time the policy was taken out. On 3 occasions I upload confirmation of my 24 year no claims and it was either not there or crashed the chat function so I had to start all over again with another advisor. Rather than just telling us the premium was going up, they should ask us to confirm the no claims and as for the £39 admin fee it would have been cheaper to stay with previous provider. Now have to wait 48 hrs to see if premium will be removed. Not a good start for new customer!