Spent nearly 1 1/2 hours on telephone & live chat trying to claim or get assistance for a badly chipped windscreen.Live chat took all my info at great length then gave me a phone number to call NWS windscreens direct.Contacted NWS & gave another lengthy load of info then told someone would call me back with a date/time for fitting new screen." hours later got text from NWS saying they were not my insurance companies prefered windscreen fitters so could no longer help me !!! Could not get on live chat back to Onecall so phoned up instead. I was 23 in the queue so had to wait over 1/2 an hour to get through to a call handler. They made me go through the lengthy questions & answers again then gave me a phone number to call which I did. Again loads of questions only to be told that I was speaking to NWS again and they are not my insurers preferred windscreen fitters ? Thankfully I explained my dilemma to the call handler who got to the bottom of it and gave me another phone number this time to National Windscreens,again loads of questions before they said they are the correct fitters and someone would call me back in the afternoon ? Thankfully they did call back and it is arranged for repair/new screen next week... So nearly 2 hours on the phone then waiting another few hours to finally get sorted but have lost 1/2 a day of my life & a whole lot of money on phone calls with the majority being wasted calls to the wrong people I was told to ring. A cheap policy and easy to get through to when starting the policy but slightly different and harder to sort help or start a claim !!!