I have just found it so difficult doing my insurance online this year. Usually go to a broker. I found the policy I wanted online but not enough information about the breakdown cover, so I phone to checked, good thing I did it was useless without upgrading to gold cover. So renewed insurance and breakdown with person on the phone only to get a letter saying you didn't have my driving licence details and my insurance could be cancelled, did that, no confirmation to say you had it, so go to live chat that leads to can I contact my previous insurer for my no claims to get it sent and upload, can you no access this yourself? and then I'm spending time giving this review. All in all everything takes too long and what a headache. I do wish sometimes computer hadn't been invented.