We negotiated a better deal because I demonstrated I could get a better deal with another company.
Whilst that negotiated deal was still more than £50 above the competitor I agreed to proceed and you advised that I would receive a £60 refund, the difference between the first offered price and the negotiated price. You were quick to take the original price from my accounts days before the renewal date, but after 2 weeks I haven't received the £60 refund! Poor show!
5 years ago
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