I found these live chats really hard work. Supposedly you can change your documents in your portal. When I got there I was told service was unavailable, you have to use live chat. Ok I put down my request and waited. When my turn came I have to repeat my request. We go through the data questions and In the end we get there. Right how do I pay - go to this portal and this link will stay open . I might have done something wrong but I don't think so. I paid the money and now I have to go back and start again on live chat. Go through all the questions again and then I can go to my policy and it's done. I just find it such a pain , perhaps it's my age I'm 68 and pretty reasonable with phones and computers but I just find it hard work. Says on the review, if you can't use live chat how would you contact them . Phone or email. Maybe it's me but I can't find a phone no to talk to anyone. Anyway rant over.