The live chat was one of the poorest portals I've ever used. The first advisor, Anthony wasn't too bad but Victoria didn't respond for quite a while and even if she was checking system for details, she should have let me know she was doing that, instead of going silent for ages. At the end instead of politely signing off, I had to ask if that was all. A lot of training needed for live chat staff from my experience.
5 years ago
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