It took me an hour and a half to get car insurance altered to include my new car. The web site was down, I chatted to two agents and both times the link failed delaying the process. Then I was told to pay £36 to alter the details by chat but then told it is not possible to use the portal for a new car as the system does not recognise a new cars reg so the £24 fee cannot be claimed! Finally I called and after a 10 minute hold spoke to mm9 who then resolved the matter speedily. Why have an online company whose web site is off line, and isn’t set up to allow new cars to be added to existing insurance, but then charge £36 for not having used an on line system which isn’t set up properly?