We were offered the platinum service for our car insurance. I need an annual certificate as a requirement of my job that I have to provide my employer with each year. On this platinum policy, it is not possible as your policy renews every month. I pay by direct debit and when i asked for an annual certificate, was told no and I would have to cancel this policy and get a new "ordinary" policy - which was going to cost nearly £ 5.00 more every month! I told them to leave it for now and I will continue to print my documents off every month in the meantime, but as soon as I get a minute, I'll be going elsewhere! They do not make you aware of this when offering it! Very misleading and a waste of my time - spent over an hour on the phone finding this out and was cut off the line 3 times in the process! Generous 2 stars but not a good experience.