Needed to swap policy to new car. First tried online (which promised to be a smooth operation) which ended in a “computer says no” message and requested me to try the Live Chat option. I did this, having to fill ALL the new car details in manually (it also was not set up so you could read the options on an iPad) only for it at the end to say the Live Chat session had ended and did I want to try again. So I resorted to calling, which is easier said than done, as the telephone number is well hidden on the website, or not even present, as I had to dig out an old email to find it. Once on the phone and being given 300 options to have to listen through the entirety of before you can choose, and being constantly told you should use the online or Live Chat options I was finally told there was a 10 minute wait and I was 17th in queue! The lady I eventually spoke to was very efficient and dealt with the very easy change quickly but that was the ONLY good point about the interaction. Will not be in a hurry to renew next time and in fact have requested the auto-renew function turned off!