The adviser with the username of am3 was very efficient and sorted my problem, however i dont like the chat.. its far too slow and i had a problem when i had a pop up saying that the chat had ended and it hadnt. I was waiting to go pick up my new car and it took hours to sort the insurance.far far better to just pick up the phone and talk to a real human being with a voice. Also i am 62 years old and not up on technology that much so maybe you should think of your older customers. Not having a phone number to speak to sombody will most definatly make me go elsewhere for my insursnce.