First of all I do hope someone will read this and respond to it. Yesterday I was on the chat line four times, each time during the conversation I had I eventually had each chat cut off at an important stage. I wished to cancel my policy and was informed that it was going to cost me at least 50% of my annual insurance cost. Which I found absurd. After further discussion the cost of that was reduced to £112 , still high ,but I never had the chance to further discuss this quote as my chat was terminated. The person on the line was called Emmy. I realise that there will be a redemption fee due with regard to this issue and I am willing to pay it, but I feel that the amount due is excessive considering the car I owned had was only two months into the year. I have since cancelled my direct debit and I await further contact with you with regard to this matter. My Name is Mr Euan Wallace and the policy number is PTSC56649 and began on the 7/9/2019 , ref no 04208820. Please get in touch as I wish to resolve this issue as soon as possible. Thank you