I called Live Chat regarding a policy purchased online yesterday I am waiting on the policy being set up. I was told that I needed to call your office. I did call but the automated answer service kept playing back the same instructions without putting me in a queue. Therefore to call by phone was actually impossible. I was asked to call you but was told that you could not call me which is astonishing considering I had phone call last week from someone in your office chasing up a sale ! I have purchased two policies now. However the Live chat service was slow and not effective in my opinion.