I had several attempts to amend my existing motor policy through your portal, for a change of vehicle. This proved very frustrating since the details of both vehicles were coming through onto the final page with errors. The start date for my existing car was shown as 25/11/19 - this was the date of acquiring the new vehicle. Also the new vehicle which was first registered in 2014... was showing as Vauxhall(2011)Mokka. Each time I tried to amend these errors it reverted me back to the beginning. After 3 attempts I tried to contact online chat line which seemed to take for ever, so I then phoned your Company direct to find out that I was No 11 in the queue ...another considerable wait. I did eventually get this resolved & was assured that the details for my new vehicle would be correct on all relevant paperwork, prior to my making an online payment to cover the additional fee + admin costs. Not a very good service at all.