I called and went through several menus of "press 1 for this and 2 for that and 3 for the other" to end up with one where I needed option 4 but every time I pressed 4 it went back to telling me the options, which I found very annoying. Then I spotted the live chat so I logged onto that to have the box disappear and have to log on again. After a wait of several minutes, despite being no. 1 in the queue I was told that my renewal had been sent out that day and was also on my portal. So I signed out and attempted to log into my portal, when I was told that my portal probably needed activating. But It didn't tell me HOW to activate it! So back to the chat to be 10th in the queue. Eventually I was dealt with and the lady sent me an activation link which worked fine. It took over 40 minutes to find out about my renewal, which I thought should have been straightforward.