It was fine as long as I was with them, it was when I wanted to cancel my autorenewal that things went wrong. I first contacted them to see if they could beat my other quotes. They couldn't, I then told them I wouldn't be renewing. So far so good. I contact them again a week later to make sure they will not be auto-renewing, at which point they told me that they had already made a note and it wouldn't auto-renew. So I left it at that. When it came to the renewal date, the insurance auto-renewed. I contacted the company to have my proof of non-claim-bonus when I realised the insurance had auto-renewed. I contacted customer service who said that I had agreed to the auto-renewal during my first call and that they had no record of my second call. They kept insisting I hadn't cancelled even though I told them repeatedly what had happened. In the end I threatened them with the FCA if they did not immediately cancel and refund all moneys. I logged in today and my policy has been cancelled, but I don't hold up any hope of getting my no claims bonus certificate. I will never touch again.