I had been with One Call for twelve months. When I received the renewal quote it was almost twice what I had previously paid so I made enquiries and found the same cover for £200.00 less. Having had the experience of phoning One Call and hanging on for thirty minutes before I spoke to someone I decided to cancel in writing and specifically asked for my letter to be acknowledged, an email would have done. I heard nothing and so had to ring them anyway. I was advised that they had received my letter and that the policy had been cancelled from the renewal date. I was told that the company would not acknowledge my letter because I was no longer a customer and it would cost them money to do so!! This information was imparted in a very off hand manner