It's called onecall cause you can only call them once. I've done live chat twice and been cut off. Emails are noreply emails. The account I set up says it may not be active, so requested new activation, it says email sent, in fact it says this every time I try, but still no email, so I can't access my account to ensure documents are active. As I received a letter which probably turned up late saying my insurance may be cancelled and need to do live chat. I did live chat and sent the docs, the letter is dated prior to my live chat, so should no longer apply, I love to be sure. Guess another live chat attempt.