I have been with One call Insurance for just over 12 month and everything was good until i had to call to make a claim then everything went down hill. Reporting the accident was fine but trying to contact a live body to speak to took an eternity. On one occasion I had to make eleven options which kept me going round in circles. You may be called "One Call" but you should add "many options". I cannot fault the advisers that I have spoken to [Ce5, hp1] there help and assistance has been first class, even if i did not agreed with what they said to me, but i believe having to go from your portal and read exempt clauses on a different web page is asking too much of anybody when it could all be in your portal. It took me, and I am used to reading legal documents, above 3 hours to read everything in my portal and then I missed the exemption clause.