the first time I called to discuss my renewal notice I was 17th in a queue so used the website, the live chat person couldnt tell me why my renewal was 27%higher than the previous year when my car was less valuable and a conviction for speeding had gone from my licence. The second time I called to say that I had gone to another company and not to roll over my policy I was about 32nd in the queue by telephone so went onto live chat, it took almost 10 minutes before I an operative became available. I rated the service poor because 1) I had to wait an unacceptably long time on the two occasions I tried to contact you, 2) The quote was about 27%higher than the previous year for the same car at the same address, 3) The Live Chat operative did not have the knowledge to let me know why the quote had shown such a massive increase to last years price or if they did have the knowledge they chose not to tell me and 4)your quote was uncompetitive about 160 pounds more than the company I went with.