Have been a customer now for a few years,my renewal quotes seem reasonable so I’ve not bothered to compare prices.And haven’t had to call that often with issues. However,having had to deal with them over the phone this week and last week I will definitely be shopping around.The phone system is possibly one of the most frustrating I’ve come across.Takes ages with optioms,followed by more options,followed by yet more,then by the time you do get through you have to wait ages to speak to someone.Also,people who either can’t use on-line/do not wish to do things over the internet or don’t have access to internet do not benefit discounted admin charges etc, in other words penalised if you don’t or can’t do everything on-line.Most frontline staff I’ve spoken to have been helpful and courteous,however,for the reasons I’ve mentioned I shall definitely be looking for another company this year.One other thing-staff very reluctant to put you through to a manager when you ask-they simply didn’t let me speak with a manager-pretty poor.