Contacted One Call via the customer web portal and webchat option to query some things regarding a change / addition to my car insurance policy. After answering some questions and outlining my query I was told that as I am a Platinum policy holder I need to phone rather than use webchat. What's the point of offering webchat to simply tell me to phone in. Poor service I'm afraid. The customer service agent was very nice and professional (mc6) but let down by the poor policy of not using webchat for a customer who preferred and chose the offered webchat option to contact One Call.