before i had the chance to email or copy and paste my live chat conversation, it vanished off the screen and so far, 1 call have not sent me a copy of it. there was important info I needed from it. NOT HELPFUL! Thanks so much. NO DOUBT BECAUSE IT WAS 8PM, THEY WANTED TO FINISH AND GO HOME. NICE TO KNOW ONE CALL'S PRIORITIES ARE NOT THE CUSTOMER. also, when asked the contact could not answer my question as to why the DWP wants my driving licence number. THAT IS VERY POOR. I am sure I am not the first, nor will I be the last to ask this question. Why didn't Daniel know. If it is part of the application procedure for a policy. He knew the question arose but not why. 1 CALL SHOULD TRAIN OR INFORM THEIR STAFF BETTER. NOT A SATISFACTORY ANSWER TO JUST I DON'T KNOW. IT HIS JOB TO KNOW!! BETTER TRAINING/SCRIPTS OR RECRUITMENT ARE NECESSARY. I DOUBT I WILL INSURE MY CAR WITH YOUR COMPANY IN THE FUTURE. NOT CUSTOMER FRIENDLY. AND, I COULD NOT FIND YOUR SWITCHBOARD NUMBER JUST TO ASK THIS VERY QUESTION. SORT IT OUT!!!!!!!!!!!!!!!!