Wasted four hours on Thursday trying to get an updated quote on my premium since changing my address 2 days after renewal. Was told at initial phone call there wouldn’t be an additional charge. On Thursday on the phone three times and on two chats which took over four hours of my time. The last lady I spoke to was lovely and helped assure me. Yesterday I was able to sort out address issue then stated in my letter I received the date of next payment to be told it wouldn’t be that date and the letter was an error. I then advised them I had received this letter Tuesday to be placed on hold again (very lengthy periods on hold) to be told I was correct. Last year when I cane to one call I felt the staff went over and above for a new customer and where so helpful. This time round renewing I am already very dissatisfied!