I felt intimidated and upset with the lady I spoke to yesterday. I was trying to explain to her the reason I was struggling with my payments and she seemed argumentative and behaved as if I was lying that my country has not been printing passports which was why I could not get passport to renew my work permit. She did not seem helpful or sympathetic towards me. I felt embarrassed and disappointed. I'm already stressed and I took the courage to sort this out and the service I received was a bit judgemental. I owe other companies but no one spoke to me like that. Very disappointed with the service.