phoned as we could not remember the policy details and we needed an update due to a new vehicle. Call was answered after 10 minutes and we spoke to someone who was taking all the details down. He said our amendment would cost £15 plus admin cost. We were then cut off. Not from our end. Noone tried to call us back so I went on the portal (we had been given the instructions on the phone) and then I did the same update myself. The cost had gone up to £66 for the adjustment and £24 admin as already quoted. Why? Why didn't anyone call us back?
5 years ago
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