I tried to pay on line 3 times and it said there was an error. I then tried to pay by phone (at extra cost of £10.00) and the Agent said my card payment was not approved. I contacted my bank who said they blocked it as there seemed to be a problem with the transaction. Card was reset and payment was made. It was not made clear how to access One Call Portal to access my policy and confirm my DVLA data. I assumed I would get an email with a link but no I had to search google for the link to ensure that my policy had started. I only persevered because the Premium was good !