A disappointing experience trying to change to my new car prior to delivery, whose registration number was not on the system, thus involving the necessity to use LiveChat, which incidentally I could not access from my laptop even though I was signed in. On Live Chat for nearly three quarters of an hour and then cut off before I felt I'd finished, having been redirected to a payment page. Unsure whether the vehicle change had been done as no documentation for new vehicle available within my account, and so had to start the Live Chat procedure all over again. Didn't find the experience very customer friendly.