The lady katie that sold me the insurance was fantastic really sold it to me. I however needed to be recovered (took out breakdown cover also) failed to tell me I was only covered for the first 20miles for free then £1 a mile and wanted £584 to recover me, my family and vehicle, luckily I was with the RAC who recovered me under my policy with no charge. I rang numerous times yesterday and was passed numbers to call and no one would transfer me to the correct department. I was us given another number to ring. The customer service was very unhelpful it has now cost me near £80 to cancel my insurance which I have had for 5 days.