My policy was renewed automatically a week ago without my having received any letter in advance saying this was about to happen. My credit card was charged a premium which was £80 higher than the previous year and £125 higher than I can obtain the same insurance from a different broker. I was then told it would cost me about £45 to cancel this policy. Because I did not receive any letter saying the policy was about to be automatically renewed I feel that the cancellation charge should be waived.
I was offered a credit of £70 to avoid cancelling the policy which I decided to accept.
My main complaint is that the policy was renewed with a much increased premium with prior written postal notification.
5 years ago
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