I can't find any other way to inform Your customer portal is not working correctly. I know this time is exceptional but..... Tried using landline but directed to Livechat. The only choice available there was 'claims'. Told my problem & he said he thought server had been down. Give it 5 minutes. Then he said he couldn't do anymore because wrong department, call Insurance. What Now? Can't check details are correct as instructed in 'thank you for renewing with us' letter. So got fingers crossed it is correct & that should we get stopped the police think so too. Mind you only using to get shopping.