Good afternoon On two occasions with the agreement of ‘Onecall ’ i paid my daughters car insurance for February and March 2020. My daughter name is Stephanie Hillman. Im sure you can find her on your system. On both occasions i paid £67.90 i was given a ref number ONECALL*3072470-20 for the last payment. This was taken from my account on the 13th March. This covered her to the 12rth of April 2020. I now find that you have cancelled her car insurance but retained my £67.90 without my permission! During this Lockdown period we are all going through, my daughter was shopping for a ninety two year old living in Addiscombe. The elderly lady is not allowed to leave her home but my daughter now cannot use her car because she is not insured. Could you explain why you have done this and I would like this resolved asap! Mrs D. Hillman